We purchased my daughter’s dance shoes on Saturday and she danced in them Saturday night. Sadly they started to curl on the bottom. So the next morning we went back downstairs and spoke with Karen who immediately fixed them. My daughter continued through the day and sadly, they began to curl again. Karen swapped them out for an (almost identical) pair that she had there at the event. We left to return home right after that. Once home, my daughter laced them up and walked around and noticed those very slight differences immediately. Her heart was broken thinking she was going to be stuck with shoes that were not quite exactly what she had originally, and loved. I reached out to Karen who just happened to be in the office/warehouse and immediately went to see if she had another pair of the “original” ones. A few minutes later, she texted that she did and they were shipped out to us that day (while I shipped back the replacements from the event). It’s not often that you find someone (and a company) that’s willing to stand by their product, however Karen, her office manager, and Dance Connections surely do.
On a side note: I also purchased my custom orthotics that day and as a person who has leg length discrepancies and scoliosis, these are game changes. They were custom made to fit my feet/body and not just something off the shelf.
I truly appreciate working with Karen and this company. We will be “forever” customers.